Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

Cancellation

  • Cancellations will only be considered if the request is made within 5 days of placing the order.
  • However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchant(s) listed on the Platform and they have initiated the shipping process, or if the product is already out for delivery. In such an event, you may choose to reject the product at the doorstep.
  • 9249127544 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.

Damaged or Defective Products

In case of receipt of damaged or defective items, please report the issue to our customer service team.

The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 5 days of receipt of the products.

Product Not as Expected

If you feel that the product received is not as shown on the website or does not meet your expectations, you must bring it to the notice of our customer service team within 5 days of receiving the product.

The customer service team will review your complaint and take an appropriate decision.

Manufacturer Warranty

In case of complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer.

Refund Processing

In case any refund is approved by 9249127544, it will take 5 days for the refund to be processed.

Return Policy

We offer refunds/exchanges within the first 5 days from the date of your purchase.

If 5 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

To become eligible for a return or exchange:

  • The purchased item should be unused and in the same condition as you received it.
  • The item must have its original packaging.
  • Items purchased during a sale may not be eligible for return or exchange.
  • Only items found to be defective or damaged will be replaced by us (based on an approved exchange request).

You agree that there may be certain categories of products/items that are exempt from returns or refunds. Such categories will be identified at the time of purchase.

For accepted exchange/return requests, once your returned product/item is received and inspected by us, we will notify you by email confirming receipt of the returned/exchanged product.

If the request is approved after our quality inspection, your return or exchange request will be processed in accordance with our policies.

Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or Speed Post only.

Orders are shipped within 7 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation and shipment, subject to courier company/post office norms.

The Platform Owner shall not be liable for any delay in delivery caused by the courier company or postal authority.

Delivery of all orders will be made to the address provided by the buyer at the time of purchase.

Delivery of our services will be confirmed through the email ID provided by you at the time of registration.

If there are any shipping costs levied by the seller or the Platform Owner (as the case may be), the same shall not be refundable.

Return Policy
This document includes your business details and context of details we can pre-fill which you can edit and use for reference.

We offer refund / exchange within first 5 days from the date of your purchase. If 5 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

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